THE FOLLOWING TERMS AND CONDITIONS WILL APPLY TO YOUR ORDER. PLEASE MAKE SURE THAT YOU READ THEM CAREFULLY BEFORE ENTERING INTO THIS AGREEMENT.
WE DRAW YOUR ATTENTION TO YOUR CANCELLATION RIGHTS IN CLAUSE 11 AND THE LIMITS OF OUR LIABILITY IN CLAUSE 15.
The following terms apply where we carry out a Survey and provide you with a Quotation in advance of the Technical Survey:
Amendment to Order – Changes to your Order and/or Quotation (including the Schedule of Works, price and delivery dates) may be required as a result of the Technical Survey. If changes are required, we will provide you with an Amendment to Order or a new Quotation.
The following terms apply to prices determined solely from information you provide to us and where we have not provided you with an Estimate or Quotation:
The following terms apply in all circumstances:
For all customers:
This section sets out our cancellation and returns policy. Our cancellation and returns policy set out below is in addition to and does not affect your legal rights as a consumer.
If your Order is for Services only, please see Clause 11.1 for your cancellation rights.
If your Order is for Products and Services (Supply and Install), please see Clause 11.2 for your cancellation rights.
If your Order is for Products only, please see Clause 11.3 for your cancellation rights.
If your Order is a Supply and Install Order, you may cancel the Services element and the Product element separately in accordance with Clause 11.1 and Clause 11.3 respectively.
11.1 Order for Services
11.2 Order for Products and Services (Supply and Install)
11.3 Order for Products
We may cancel our agreement by notice in writing to you if you are in breach of your agreement with us, you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon cancellation, any money due to us in respect of our agreement which has been cancelled shall become immediately due and payable and we shall be under no further obligation to provide Products, Services or Surveys to you, provided that where you have paid for Products, Services and/or Surveys in advance of our cancellation of our agreement, we shall, at our discretion, supply those Products, Services or Surveys to you or cancel the provision of the same and refund the price you paid.
Subject to the following paragraph, you and we agree that our agreement is governed by the law of England and Wales and that any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will only be dealt with by the courts of England and Wales.
If we have been unable to resolve your complaint for you, you may wish to use an Arbitration Service. Assisted Health & Mobility Ltd is a registered full member of the British Healthcare Trades Association (BHTA). The BHTA is a recognised mediator within the healthcare industry, ensuring that you have complete peace of mind when buying products and services from us. To find out more about the BHTA please visit http://www.bhta.net/.
This Guarantee is offered by AHM Installations, a trading name of Assisted Health and Mobility Ltd, Unit 7/8 Flexspace, Lincoln, LN6 9UH. Assisted Health and Mobility Ltd guarantee for 12 months from the date of purchase all supplied baths, sinks, ceramic toilet pans and cistern, shower trays, cabinets, cabinet hanging brackets, hinges, cabinet panels, adjustable legs, door and drawer fronts, shower mixer controls, taps. Where an individual product has a separate guarantee period that is longer than 12 months that time period will apply. Some products offer extended warranties upon registration with the manufacturer, details of which will be left for the customer to apply for.
Sealants and silicone have a 3-month guarantee.
This guarantee is subject to the terms and conditions below.
Further information on our warranty is contained within the Customer Handbook (also available online)